J Namnoun Rug Gallery 

Frequently Asked Questions

On average, we recommend general cleaning and maintenance every three to five years. This will vary depending on lifestyle and frequency of use. Please contact our staff to determine the appropriate rug cleaning schedule for your individual piece.

We recommend no other place but the J. Namnoun Rug Gallery! We have a dedicated staff and state-of-the-art cleaning facility located on the premise specifically for the care of your oriental rug. For quality rug cleaning, be sure to get in touch with us.

Yes, pads are specifically designed to prevent movement of the piece. Primarily, it will prevent individuals from slipping while they are walking on and/or around the carpet. In addition, the pad prevents the rug from moving, which prevents undue wear. 

There are two types of pads used: non-skid and dura-hold. The non-skid is a very thin latex pad, while the dura-hold is thicker by design and adds additional “body and cushion” to the carpet. Again, each type’s major function is to prevent movement.

To avoid needing rug repair, be sure to use a pad underneath your rug.

Yes, we have a specific pad that is designed to work over wall-to-wall carpeting. Please inquire with our staff for more information. Should you need carpet cleaning, don't wait to get in touch with us.

The rug experts at J Namnoun Rug Gallery suggest that you rotate your rugs and carpets at least once a year. This means turning the rug 180 degrees. This helps the rug to wear more evenly. Sunlight can cause fading, traffic patterns can cause uneven wear, and rug cleaning just can’t undo that. So, rotate your rugs and avoid excessive fading or deterioration.

We recommend that the services of a professional rug cleaner like J Namnoun Rug Gallery should be utilized periodically to ensure your rugs get a complete and thorough hand-cleaning to help keep them at their best. A professional will know the best cleaning methods for the different types of rugs. It is highly recommended that you get professional rug cleaning for machine-made, hand-made, new, and old rugs.

It’s best to take care of them right away. Usually, quick action and a few simple steps are all you need to take care of a spill. Time is of the essence when there is a spill on a rug. 

Many wool rugs have “lanolin” in them which is a natural oil to protect the wool. This helps by repelling liquids, giving you a few minutes to start taking action. Most liquids can be blotted with a plain white paper towel if done before the liquid has a chance to be absorbed into the rug. For liquids such as red wine, orange soda, etc. that can stain the wool, we recommend blotting up as much as you can with a white towel and using club soda around and on the spill. 

If the spill has not come out entirely, call J. Namnoun’s immediately. Do not use a rubbing or scrubbing motion as that will spread the liquid and/or cause pile distortion. 

Food spills that are solid or semi-solid (things like peanut butter, jelly, fruit, or ice cream) can be picked up with a spoon or the edge of a blunt knife. The remaining stain can be removed using club soda and white paper to blot and absorb the moisture. 

Please contact our knowledgeable staff who will be happy to help you with any questions or concerns you may have regarding purchases, appraisals, rug maintenance, carpet cleaning, rug cleaning, and carpet restoration. All of our services are performed on-site.

In some cases, pet stains and odors can be removed from rugs. Please call J. Namnoun to find out how we can help you with your rug cleaning.

There are many different variables for rug repair after fire or water damage. Please call J. Namnoun to find out how we can help you.

There are signs that let you know if your rug needs to be cleaned. Take a plain white towel, dampen it, and then rub it across the surface of the rug. If the towel becomes soiled, you’ll know that the rug needs to be cleaned. 

You can also lift a corner of the rug and if dirt comes out when you slap it with the back of your hand, it’s time for a good rug cleaning. Another way to check is by looking at the foundation of the rug by gently pulling the fibers apart. If you see dirt in the warp and weft threads of the foundation, then a good rug cleaning is needed.